Riyadh Bank

Riyad Bank Automation At Scale Program

Riyad Bank introduces strategic initiatives aimed at bolstering the Kingdom’s Vision 2030 objectives and ambitions. These initiatives encompass backing digital transformation, fostering private sector growth, and forging economic partnerships.

Riyad Bank is the third largest financial institutions in the Kingdom of Saudi Arabia and the No. 7 in Middle East, with a strong corporate and retail franchise. Mobilizing its substantial capital base and with decades of expertise to assume a leading role in all areas of Saudi finance, Riyad Bank is a leading financier and arranger of syndicated loans in the oil, petrochemicals and most of the Kingdom’s notable infrastructure projects. On the retail front, Riyad Bank’s individual solutions are designed to meet the needs and requirements of all economic segments.

Riyad Bank seeks to contribute to the development of infrastructure and support the National Transformation Program through these initiatives.

Challenges:

Riyad Bank started their first Automation trial back in 2019 using Leading RPA platform
Riyad Bank Ambition was to Automate 500 process targeted for automation
Starting with 25 Unattended bots to automate 75 processes.
Client’s and SAMA SLA were a major challenge and finding more human resources was a bigger challenge
Increasing Market demand on digital banking services and KSA banking competition were building up

Scaling Operations with Intelligent Automation

In June 2022, Cyborg Automation launched a groundbreaking Intelligent Automation program with a clear mission:

Scalability & Acceleration. The project was designed to significantly enhance operational efficiency and deliver long-term, sustainable growth.

Key Highlights:

Expanded Scope: The goal was to automate 200 processes per year, which resulted in the execution of 8 million transactions annually.
Digital Workforce: The bank deployed 201 Digital Workers, centrally managed to streamline operations and maximize productivity.
State-of-the-Art Control Room: A physical control room was established to oversee and support hundreds of digital workers, ensuring seamless, real-time automation management.
Center of Excellence (COE): A COE was created to align organizational and departmental objectives, ensuring scalability, consistency, and success across all automation initiatives.

This initiative has paved the way for the client to scale their processes, delivering exceptional efficiency, reduced costs, and an accelerated digital transformation journey.